Politique de remboursement

No Returns or Refunds 
Due to our products being perishable goods, all products are non-refundable (including gift cards).

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please get in touch if you have questions or concerns about your specific item within 5 business days of delivery.

You can contact us at info@cassburnsweets.ca. 

Returns on Damaged Products
If a return is accepted due to damages or issues, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@cassburnsweets.ca.